About Support Savvy

AI Made Simple. Solutions Made Yours.

Our Mission

Democratize AI implementation for small organizations.

We believe small nonprofits, educators, and businesses shouldn't need enterprise budgets to benefit from AI. Every organization deserves:

Access to cutting-edge AI tools
Freedom from consultant dependency
Permanent ownership of their solutions
The knowledge to maintain and evolve their own systems

That's why we built the "No Maintenance" model.

Our Story

The Pro Bono Phase (October 2023 - November 2025)

Support Savvy didn't start as a typical consulting business. It started as a question:

"Can small organizations successfully own and maintain AI tools without ongoing consultant support?"

For over two years, we worked pro bono with nonprofits, small businesses, university departments, and professional services firms. We built custom AI tools, transferred complete ownership, taught teams to use them, and then... walked away.

The experiment worked:

15+

Successful implementations across diverse industries

80%

Of clients achieved self-sufficiency within 2 weeks

Zero

Refunds or disputes in 2+ years

25%

Referral rate from satisfied clients

Clients required ongoing support beyond optional coaching

We validated that small organizations CAN own and maintain AI tools. They just need:

•Tools built specifically for their workflows
•Comprehensive documentation (not consultant-dependent)
•Hands-on training (not just manuals)
•Permanent ownership (not subscription traps)

The Launch Phase (December 2025)

Now, with 2+ years of validation, we're launching Support Savvy as a paid service.

Our pricing remains radically accessible ($500-4,000, not $10K-50K+). Our model remains unchanged: build once, transfer ownership, empower clients. Our mission remains the same: democratize AI for those who need it most.

This isn't about maximizing recurring revenue. It's about maximizing impact.

Our Values

Five principles that guide everything we do

Client Empowerment Over Dependency

We measure success by how quickly clients no longer need us. The best outcome? You're fully self-sufficient and only come back when YOU choose to.

Practical Results Over Perfection

Done is better than perfect. We build 80% solutions that work today, not 100% solutions that take six months. You can always refine later.

Transparency Over Gatekeeping

We teach everything we know. We share our prompts, techniques, and approaches. Knowledge hoarding doesn't serve anyone.

Mission Over Margin

We're building a sustainable business, not a subscription empire. Fair pricing. Honest counsel. Long-term thinking.

Quality Over Quantity

We serve 70-90 clients per year, not 500. Each engagement gets full attention. We're consultants, not an assembly line.

Who We Serve

Our Ideal Clients:

Nonprofits (30%)

Foundations, social services, advocacy groups, community organizations

Professional Services (25%)

Law firms, consulting firms, accounting firms, agencies

Higher Education (20%)

Universities, colleges, research departments, academic programs

Small Businesses (25%)

Local businesses, service providers, B2B companies, startups

Size Sweet Spot:

Organizations with 1-50 employees. Small enough to be nimble, large enough to benefit from AI.

Who We DON'T Serve:

✗Enterprise organizations (better served by enterprise consultants)
✗VC-backed tech startups (different needs, different pace)
✗Organizations seeking ongoing managed services (not our model)

Our Founder

[FOUNDER_NAME] brings a unique combination of IT infrastructure, AI implementation, and small business expertise.

Background:

• [Years] of IT consulting and infrastructure management
• [Relevant experience with AI platforms - ChatGPT, Claude, Gemini]
• [Business/entrepreneurial experience]
• [Educational background]

Why This Matters:

The combination of IT foundations + AI expertise + small business understanding creates a rare skillset. We understand both the technical possibilities AND the practical constraints of small organizations.

We've been where you are. We know what it's like to have limited budgets, small teams, and big ambitions. That's exactly who this business is built to serve.

Our Approach

The "No Maintenance" Model Explained

Traditional Consulting

✗Consultant builds tools
✗Client pays monthly access fees forever
✗Client depends on consultant for maintenance
✗Consultant owns the intellectual property
✗Client is trapped in the relationship

The Support Savvy Way

✓We build tools collaboratively
✓Client pays once, owns forever
✓Client learns to maintain their own tools
✓Client owns all intellectual property
✓Client is empowered to be independent

Why This Is Better:

Lower total cost of ownership
No vendor lock-in
True organizational learning
Sustainable long-term solution
Freedom to evolve on your own

Why This Is Rare: Most consultants build businesses on recurring revenue. We built a business on impact. It requires different economics (higher upfront pricing, lower lifetime value) but creates better outcomes for clients.

Partnerships & Affiliations

We're proud to collaborate with:

Northeastern University
[Describe partnership]
OEOI (Organization for Economic Opportunity and Inclusion)
[Describe partnership]
Boston Chamber of Commerce
[Membership/involvement]

These partnerships help us stay connected to the communities we serve and ensure we're solving real problems with practical solutions.

Geographic Focus

Based in:

Malden, MA (Boston metro area)

Primary Market:

Boston and New England

Service Area:

Nationwide (virtual services available)

We're Boston-born but digitally enabled. While we love working with local organizations, we serve clients across the United States. Most of our services are delivered virtually, making geography irrelevant.

[Future Note: Malta expansion planned for Year 3]

Our Results

2+ years

Validating the No Maintenance model

15+

Successful implementations across diverse sectors

80%

Client self-sufficiency achieved within 2 weeks

Refunds or disputes since inception

25%

Referral rate from satisfied clients

2-4 weeks

Average project delivery time

100%

Client ownership of all deliverables

What Clients Say

"We went from zero AI knowledge to running our own tools in two weeks. The documentation made it possible—we haven't needed support once."

— [Name], [Title]

[Nonprofit Organization]

"Finally, a consultant who wants us to succeed without them. The No Maintenance model is exactly what small organizations need."

— [Name], [Title]

[Small Business]

"The workshop gave our entire team hands-on AI skills. Six months later, we're still building new tools ourselves. Worth every penny."

— [Name], [Title]

[University Department]

Our Vision for the Future

Year 1 (2025-2026)

Serve 70-90 clients, refine service offerings, build case study library, establish thought leadership in accessible AI

Year 2 (2026-2027)

Scale to 120-150 clients, increase pricing (still accessible), expand workshop offerings, publish educational content

Year 3 (2027-2028)

Malta expansion, international clients, strategic partnerships, potential team growth

Long-term

Become the trusted partner for small organizations seeking AI empowerment without vendor dependency. Prove that ethical, sustainable consulting businesses can thrive without subscription models.